What is Tele-Health Marketplace?

Tele-Health Marketplace is a multi-tenant, cloud-based marketplace for virtual care.
Instead of each clinic building its own telemedicine stack, the platform aggregates verified doctors, clinics, labs, and wellness providers in one place where patients can find, book, and attend online visits—directly from web or mobile.

It is designed for B2C and B2B2C scenarios: patients, employers, insurers, hospitals, and digital health apps can all plug into the same marketplace. ZPlatform provides identity, payments, compliance, and AI tools; providers focus on delivering care, not technology.

Core modules

• Provider & Clinic Onboarding
  Profiles for doctors, clinics, and telehealth organizations with licenses, specialties, languages, locations, pricing, and availability.

• Service Catalog & Specialties
  Structured services (general practice, pediatrics, psychiatry, nutrition, physiotherapy, follow-ups, second opinions, etc.) with clear fees and eligibility.

• Appointment & Session Booking
  Real-time slot search, booking, rescheduling, and cancellation for video, audio, chat-only, and follow-up visits.

• Secure Video & Chat Consultations
  Integrated video room and in-visit chat, with basic file sharing (reports, images) and visit notes for clinicians.

• e-Prescription & Orders (where allowed)
  Prescription workflows for authorized clinicians, plus lab/imaging order requests connected to partner labs and centers.

• Patient Portal & Mobile Experience
  Patients can register, verify identity, manage dependents, book visits, see history, view prescriptions, download invoices, and chat for non-emergency questions.

• Provider Console
  One workspace for clinicians to see their schedule, join visits, review patient history, write notes, issue e-prescriptions, and mark follow-ups.

• Employer & Insurer Panels
  Dashboards for corporate clients and insurers to manage covered members, benefit packages, utilization views, and reporting (without seeing clinical details).

AI capabilities

• Smart Provider Matching
  Suggests suitable doctors based on symptoms, specialty, language, price, location, and patient history—always with transparent choices and filters.

• Symptom Intake & Visit Preparation
  Guides patients through structured, pre-visit symptom and history questions; generates a concise summary for the clinician to review, not a diagnosis.

• Scheduling Optimization
  Recommends optimal appointment slots considering provider availability, service type, and peak demand, helping reduce wait times.

• Draft Documentation & Summaries
  Assists clinicians by drafting structured visit notes and patient-friendly summary letters (which clinicians review and approve).

• Engagement & Recall
  Identifies patients who may need follow-up (e.g., chronic conditions, missed tests) and builds outreach lists and message drafts subject to clinic policies.

• Fraud & Abuse Indicators
  Flags unusual patterns (excessive visit frequency, repeated prescriptions, suspicious identities) for manual review by compliance teams.

Safety, ethics & clinical boundaries

• AI suggestions never replace clinician judgment or generate autonomous diagnoses or prescriptions.

• Emergency or red-flag scenarios are routed to clear “go to emergency care / hotlines” messages, not handled by chat-based AI alone.

• All patient-facing information is clearly labeled when AI-assisted and must be clinician-reviewed where it influences care decisions.

Analytics & reporting

• Marketplace & Utilization Dashboards
  Visits per day, specialty, channel, and region; peak times; no-show and cancellation rates.

• Provider Performance
  Response times, session length distributions, follow-up rates, patient satisfaction, and complaint patterns per provider or clinic.

• Access & Equity Metrics
  Coverage by geography, language, time-of-day, and device type to identify gaps in access.

• Financial & Contract Analytics
  Revenue by payer, product (visit type, subscription, bundled programs), and partnerships; claims or invoice status.

• Quality & Outcome Signals
  Read-only indicators like repeated visits for same complaint or frequent escalation to in-person care (requires appropriate data and governance).

• Export & APIs
  CSV, scheduled reports, and APIs to feed payer, employer, and public-health reporting systems.

Integrations & ecosystem

• Clinic Management & Patient Portal (SaaS)
  Connects telehealth visits to clinic schedules, EMR entries, and billing; one identity and record per patient where integrated.

• Health Information System (Hospital Management)
  Links tele-consults to hospital encounters, MRNs, and specialty clinics for continuity of care and referrals.

• AI Doctor–Patient Chat & Visit Summary
  Adds chat-based triage, intake, and documentation assistance on top of video visits.

• Finance & Insurance Offers Hub
  Embeds payment methods, insurer eligibility, co-pay logic, and pre-authorizations where supported.

• Labs, Imaging & Pharmacy Partners
  APIs for lab orders, imaging bookings, result retrieval, and e-prescription routing to partner pharmacies (depending on local regulations).

• Payments & Wallet
  Local gateways, cards, wallet balances, discount codes, and corporate/insurer billing models.

Security, privacy & compliance

• End-to-End Security
  Encryption in transit and at rest for PHI; hardened authentication; device and session management for providers and patients.

• Role-Based Access
  Separate roles and controlled access for patients, clinicians, front-desk staff, admins, insurers, and employers.

• Audit & Traceability
  Full audit trails for access, modifications, prescriptions, and administrative actions.

• Regulatory Alignment
  Configurable data-retention, consent flows, and documentation to align with regional health-data and telemedicine regulations.

• Data Residency Options
  SaaS, private cloud, or on-prem deployments to meet country-level data-sovereignty requirements.

Accessibility & localization

• FA/EN & RTL-Ready
  Interfaces built for Persian (RTL) and English by default, with extension to additional languages for regional markets.

• Cultural & Regulatory Fit
  Local calendars, working hours, public holidays, insurance flows, and appropriate consent/guardian flows for children.

• Inclusive UX
  Simple flows for low digital literacy, high-contrast UI options, and “quick visit” paths for common use cases (e.g., repeat prescriptions where allowed).

Architecture & scalability

• Cloud-Native Microservices
  Separate services for identity, scheduling, video, messaging, payments, AI, and analytics for better resilience and scaling.

• Elastic Performance
  Designed to handle spikes (campaigns, public-health programs, flu seasons) without degrading call or booking quality.

• Multi-Region, Multi-Tenant
  Supports multiple brands, white-label deployments, and country-specific settings on a shared core.

Implementation & support

• Phased Rollout Options
  Start with a single specialty or clinic, then scale to multi-specialty, multi-clinic, or national programs.

• Onboarding Toolkits
  Provider training, consent templates, patient education content, and communication packs for launch.

• Migration & Integration Services
  Help connecting to existing EMR/HIS, scheduling, and billing systems where required.

• Support & SLAs
  Tiered support, incident response SLAs, and optional dedicated customer success for large health groups and insurers.

Pricing & licensing (flexible)

• Per-Consultation / Transaction Fees
  Marketplace-style model for visits and value-added services.

• SaaS Subscriptions
  Plans for clinics, telehealth providers, insurers, and employer programs with predictable monthly fees.

• Enterprise & Government Programs
  Custom licensing for national platforms, public-health initiatives, or large integrated health networks.

• Add-On Modules
  Optional AI packs, white-label apps, deep EMR/HIS integrations, public-health dashboards, and specialized program modules.

Who uses Tele-Health Marketplace?

• Patients and families seeking convenient, trusted online care.

• Independent doctors and multi-specialty clinics offering virtual services.

• Hospitals extending care beyond physical walls.

• Employers and insurers adding telehealth to benefit packages.

• Public-health programs enabling remote access in underserved regions.

Why Tele-Health Marketplace?

• Turns fragmented telemedicine pilots into a unified, scalable ecosystem.

• Gives patients choice and access; gives providers technology and reach.

• Adds AI where it reduces friction (triage, documentation, routing) without replacing clinicians.

• Built for FA/EN, RTL, and the regulatory realities of Iran and the wider region.

• Deeply integrated with the broader ZPlatform health, finance, and analytics stack